This privacy notice applies to personal data collected through this website by HOYA Vision Care Europe / HOYA Holdings N.V., which acts as the primary data controller for such processing. However, for activities not conducted through the website—such as local recruitment processes, employment relationships, vendor engagements, or contractual matters—the relevant HOYA subsidiary, affiliate, or group company with which you interact may act as the data controller for those specific purposes.

Please read this Privacy Policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. This Privacy Policy supplements any other privacy related notices and policies we may provide to you from time to time, and is not intended to override them.

If you are a user located in California please see the additional terms relevant to you in the Addendum below.

Personal Information You Provide to Us

• Contact Details – If you interact with us as a customer, consumer, job applicant, vendor, or website visitor, we may collect your name, email address, phone number, company details, job title, and communication preferences.
• Ordering Lenses as a Consumer via Your Eye Care Professional – If you purchase lenses or spectacles with prescription lenses through your optician, we process:
• Prescription details to manufacture and deliver your lenses.
• Warranty card details, which may include your name (if your optician provides it with consent), to generate a warranty card.
• Lens and frame advisory tool data, which may include your name, gender, age, prescription details, satisfaction levels, and lifestyle preferences, to provide product recommendations.
• Face image, postural behaviour and blur sensitivity analysis (if you use our advisory tools for frame selection or personalization on the lens design).
• We may also use this data in an aggregate form for product development and improvement.
• Job Applications & CV Information – If you apply for a job with us, we collect your CV, cover letter, employment history, qualifications, interview notes, and any other information you provide as part of the application process.
• Marketing & Communications – If you sign up for newsletters, events, or marketing communications, we collect your name, email, company, and preferences. We may also track email engagement (e.g., whether emails are opened) to improve our communications.
• Vendor & Payment Information – If you are a vendor or service provider, we may collect business contact details, contractual information, payment details, and any materials or deliverables provided as part of your services.
• Training & Event Participation – If you attend HOYA Vision Care training sessions or events, we collect your name, contact details, professional details, event participation records, and any preferences you provide.
• Customer Testimonials – If you submit a testimonial or review, we collect your first name, last name, country, and the content of your testimonial, which we may use for promotional purposes with your consent.
• Other Information – If you attend our events, interact with us online, or provide feedback through surveys, we may collect additional details relevant to your interaction.

Personal Information We Collect Automatically

• Cookies and Tracking Technologies – We use cookies, pixel tags, and similar technologies to understand how you interact with our website and services. Additionally, our marketing emails may contain tracking pixels that allow us to measure engagement (e.g., whether emails were opened, links clicked) to improve content relevance. You can disable email tracking by adjusting your email client settings. Please check the disclaimer at the end of the email.
• Device & Technical Information – We collect details about the device, browser, operating system, and IP address used to access our services.
• Usage Information– We track website interactions, including pages visited, time spent on our website, number of clicks, navigation patterns, interactions with forms, downloads, video views, and engagement with marketing materials. This information may be collected through cookies and other tracking technologies to help us improve user experience and optimise our services.

Personal Information We Collect from Third Parties

• Marketing & Business Intelligence – We may collect publicly available business contact information to reach out to potential customers and partners.
• Third-Party Logins – If you register for events or interact with our services using a third-party login (e.g., LinkedIn, Google), we may receive your name, email, and profile details.
• Vendor & Partner Information – If you are a vendor or business partner, we may collect information from public databases or industry sources to manage our relationship.
• Healthcare & Optical Professionals – If you are an optician, healthcare provider, or eye care professional working with us, we may receive data from third parties regarding your professional status, training participation, and business interactions.

Providing Personal Information is Optional but May Be Required

Providing certain Personal Information may be required by law, contract, or service functionality. Where applicable, we will inform you of any consequences of not providing the required information.

Depending on the country in which you are located, we will only process your Personal Information based on a valid legal ground. The table below describes the purposes for which we process your Personal Information and the legal grounds.

We use necessary, preference, statistical and marketing cookies and similar technologies. Cookies allow us to personalise content and ads, to provide social media features and to analyse our traffic. This helps us to improve our Services and the way our Website works.

You can find more information about cookies and how to manage them here. A change of cookie settings will have no effect on the information collected before such change.

Categories of Data Recipients

Affiliates & Subsidiaries – We may share Personal Information with our parent company, subsidiaries, and affiliated entities for internal administrative purposes, compliance, and service delivery. We may act as joint controllers.

Service Providers & Vendors – We engage third-party vendors to provide IT services, cloud storage, payment processing, marketing assistance, recruitment, customer support, and other operational services. These service providers are contractually obligated to protect your Personal Information.

Regulatory, Legal, and Government Authorities – Where required by law, we may disclose Personal Information to regulatory bodies, government agencies, law enforcement, courts, or other public authorities. This includes compliance with legal processes such as subpoenas, court orders, or regulatory investigations.

Professional Advisors & Auditors – We may disclose Personal Information to external legal advisors, auditors, or tax consultants where necessary for compliance, litigation, fraud prevention, or financial reporting.

Corporate Transactions – If we are involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of assets, your Personal Information may be shared as part of that transaction in accordance with applicable data protection laws.

Other Authorised Third Parties – In specific situations, we may share data with other parties where you have given consent or where sharing is necessary to fulfil contractual obligations.

The level of protection for your personal data in those countries may not be considered to be similar to your country or adequate to your country’s requirements. We have, however, entered into standard contractual clauses (SCCs), or any equivalent contracts, or have otherwise ensured that the data will be held consistent with the laws of your home country. A copy of these SCCs may be obtained by sending a request to DPO@hoya.com.

All personal data will be stored no longer than required by the GDPR and national regulations, such as financial and tax obligations.

Our Services are not intended for children, and we do not knowingly collect data relating to children. Children must not use our Services, except where their parent or guardian has provided consent, if this option is available in your location.

Please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. For example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests, or where we are required by law to retain your personal data.

To exercise any of these rights, you can contact us at DPO@hoya.com.

Furthermore, you may always object against the use of your data for direct marketing purposes.

If you think we have infringed data protection laws, please contact our Data Protection Officer at DPO@hoya.com and we will respond to your request as soon as possible. You can file a claim with the relevant data protection supervisory authority.

If you would like more information especially on joint controllership or sharing of information within Hoya Group please contact our Data Protection Officer at DPO@hoya.com.

Security Measures We Apply

• Data Encryption – We use industry-standard encryption protocols to protect data in transit and at rest.
• Access Controls & Authentication – We implement multi-factor authentication, role-based access, and user monitoring to restrict access to sensitive data.
• Network & System Security – Firewalls, intrusion detection systems, and endpoint protection tools help prevent cyber threats and unauthorised access.
• Employee Training & Awareness – We provide regular security awareness training to employees and contractors handling Personal Information.
• Incident Response & Breach Management – We have a dedicated incident response plan in place to detect, assess, and mitigate security breaches effectively.

Although we do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the website and associated services or over email; any transmission is at your own risk.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the website and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the Website. We expressly disclaim any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal data by third parties. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

We welcome your questions, comments, and concerns about this Privacy Policy or your personal data by contacting our Data Protection Officer at DPO@hoya.com.

Make sure you are always familiar with the latest version of this policy posted here.

Categories of Personal Information Collected & Disclosed (Past 12 Months)

We may have collected and disclosed the following categories:

• Identifiers (e.g. name, contact details, physical traits)
• Internet activity (e.g. website interactions)
• Prescription and commercial information
• Payment and transaction data

These categories may be shared with:

• Affiliates and service providers (bound by contract)
• Legal and regulatory authorities
• Professional advisors (e.g. auditors, lawyers)
• Acquirers in a business transition
• Others with your consent or instruction

Purposes for Use:

• To provide and personalise services
• To process orders and payments
• To improve service quality and fix issues
• To ensure safety and compliance

Your CCPA Rights

You have the right to:

• Know what personal information we collect and how it is used/shared
• Access specific personal information we hold about you
• Delete your personal information (subject to exemptions)
• Opt out of the sale or sharing of personal information
• Not be discriminated against for exercising these rights

To opt out of sale/sharing, you can:

• Email: DPO@hoya.com with subject line “Do Not Sell or Share My Personal Information”
• Call toll-free: (844) 735-5773
• Adjust your cookie settings via the “Cookie Preferences” link on our website

We aim to fulfil verified requests within 45 days (extensions may apply). You may also appoint an authorised agent to act on your behalf, subject to identity verification.